RETURNS & REFUNDS POLICY

Last Updated: January 20, 2026

At A1 Supermarket, your satisfaction is our commitment. If something isn't right with your order, we're here to make it right.

Eligible Returns

You may request a return or refund in the following situations:

• The product arrived damaged or broken
• The product is past its expiration date
• An incorrect item was delivered instead of what you ordered

Return Conditions

• Return requests must be submitted within 24 hours of delivery
• Items must be unused and in their original, unopened packaging
• A valid proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

• Perishable goods — unless they arrived damaged or expired
• Products clearly marked as non-returnable at the time of purchase
• Items that have been used, opened, or are no longer in original condition

Refund Process

Once your return request is reviewed and approved, a refund will be processed within 3–7 business days. Refunds are credited back to the original payment method. You will receive a confirmation email once the refund is initiated.

Need to Request a Return?